How to send an inquiry?

Step 1: Contact us through the "wholesale inquiry" button, WhatsApp at https://wa.me/8613826557948, or email our customer service with your order details. Step 2: Receive the offer sheet within 24 hours. Step 3: Confirm the offer sheet to receive the invoice. Step 4: Make the payment. Step 5: We'll process your order and ensure timely delivery.

Is there a minimum order quantity?

There is no minimum order requirement; you can purchase any quantity, from one bundle to a hundred or more. Buying in larger quantities offers greater discounts.

How to pay for my order?

We accept PayPal, Western Union, Money Gram, and Bank Transfer. While our website's online payment is limited to PayPal, you can contact our customer service for alternative payment options.

Is my information safe if I pay on your website?

Our website is certified by card organizations, ensuring its legality. Rest assured, your payment information is securely managed by your bank or card organization, and we do not retain it. We solely use your shipping details for delivery, and your information is kept confidential and secure.

Are your hair & wigs made of 100% human hair?

Yes, all our lace wigs are crafted from 100% human hair, allowing you to treat them like your natural hair. You can dye and bleach the hair as desired. While it can be permed, frequent perming is not recommended as it may harm the hair strands.

How long can I expect the hair extensions or wigs to last?

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.

Is the hair with true length?

Yes, it's the actual length. When measuring, please stretch the hair. For instance, if you purchase a 12-inch straight bundle, it will measure 13 inches, with each bundle being 1 inch longer than the stated length.

Why is the hair color different from the website?

It's normal and not a quality problem. While we use real photos for our products, differences in monitors, lighting, and camera settings can lead to slight color variations. Therefore, products with the same color number may have minor differences.

How many bundles for a full head?

Here is a general guide for average head size: 12"-18" - 2 pieces; 18"-26" - 3 pieces; 26"-30" - 4 pieces. However it is quite flexible, you can add or subtract as you like.

How can I find a reliable hair vendor?

1. Research online and check for reviews and recommendations. 2. Attend hair industry events and trade shows to connect with vendors. 3. Join industry forums and networks for insights and referrals. 4. Contact multiple vendors, ask questions, and request samples to assess their products and service quality.

How can I verify the legitimacy of a hair vendor?

1. Research: Check for reviews from reliable sources, not just influencer reviews. 2. Compare Prices: Ensure prices are reasonable for the quality. 3. Check Return Policy: Look for a straightforward refund policy. 4. Verify Website: Confirm the website's authenticity, including photos and prices. 5. Avoid Social Media Ads: Purchase from the official website, not social media pages. 6. Business Certificates: Request them for bulk orders and verify details. 7. Ask Questions: Engage vendors with inquiries; legitimate ones are responsive. 8. No Rush for Payment: Be cautious of vendors rushing you to pay without product testing.

Could you share some candid advice for dealing with new hair vendors?

1. Research the vendor's reputation and track record. 2. Place a sample order to assess product quality. 3. Clarify terms of payment, shipping, and returns. 4. Use a secured payments system like Paypal. 5. Discuss communication and customer support. 6. Ensure the vendor aligns with your business values and goals.

What questions should I ask when buying hair from a vendor?

1. Hair quality and source. 2. Pricing and bulk order discounts. 3. Shipping and delivery times. 4. Return and exchange policies. 5. Payment methods accepted. 6. Any customization options available.

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